Bently Nevada Product Technical Support
Factory Direct Technical Support Your Bently Nevada Products
Great products are only as good as the people standing behind them. Our globally located technical support representatives are on-call 24x7 to help address your needs.
GE’s Bently Nevada Asset Condition Monitoring products are covered by a renewable Technical Support Agreement (TSA) with comprehensive 24/7 support options. These range from free telephone and e-mail support to self-help resources such as manuals, expert knowledge libraries, and software downloads at our special Technical Support Portal. All customers are entitled to our basic (Silver) level of support at no charge and can access our TSA portal by registering for a GE Single Sign-On (SSO) account. If you do not already have a GE SSO account, click here for our TSA Portal User’s Guide which contains SSO registration instructions.
|Technical Support Agreement Fact Sheet|
|Technical Support Agreement Frequently Asked Questions|
|Technical Support Agreement Portal User's Guide and Registration Instructions|
|GE Energy Quality Manual|
If you wish to return your Bently Nevada product for credit rather than repair or replacement, please use the link below. If you wish to instead return your product for repair, replacement, or calibration, please consult the Repair and Calibration section for appropriate links and information.
To return a product for credit, you must first obtain a Return Material Authorization Number (RMA#) using the steps below. Please do not return any products until we provide you with an RMA#. Returns will not be accepted without an RMA#.
Step 1: Before requesting an RMA for a credit return, please ensure that all of the following criteria are met:
- Stock standard hardware and software only (i.e., no custom or modified products)
- Must be six months or less from date of invoice (or six months from delivery if part of a project installed by GE’s Bently Nevada team)
- Must be unused and in original packaging
- Only one sales order per RMA allowed
- 25% minimum restocking fee
Step 2: Contact us using one of the following methods:
- Via the Credit Return Form on this page (this is the preferred method)
- Via Phone: +1 800-227-5514 ext. 1259 (toll-free, USA only)
+1 775-215-1259 (toll)
+36 27 565 041 (Europe)
Step 3: Your request will be reviewed by our Credit Returns Department and, if eligible, an RMA# will be issued to you via e-mail along with instructions for returning the item(s).
If your Bently Nevada product is not operating properly or requires calibration, use the appropriate link below to request assistance from our Technical Support Team. They will confirm the nature of the problem and either assist you in configuring/installing the product properly or issue a Return Material Authorization (RMA), allowing you to return the product to the appropriate service center for repair, calibration, or replacement. A quotation for charges (if appropriate) will be provided at the time an RMA is issued. The links below also contain appropriate phone and e-mail contact information.
To check the status of an existing repair or calibration, please use the contact information to the right. Please be sure to reference your RMA number in your correspondence as it will allow us to respond faster.
|Product Calibration Fact sheet|
Please use the link below to request a quotation for Bently Nevada Asset Condition Monitoring products or services, or to inquire regarding the status of existing orders or quotations. You may also use this form to report shipping errors, shipping shortages, and any other issues related to an order or a quotation.
Our Product Certificate Portal allows you to search for and download copies of relevant documentation for Bently Nevada instrumentation from various certification and approvals agencies. The portal provides access to more than 250 such documents in the following categories:
- Explosive Atmospheres
- General Safety
- Electromagnetic Compatibility
- Waste Management and Substance Prohibition
- Machine Safety
- Pressure Vessels
- Functional Safety (SIL)
- Maritime Approvals
How to Access The Product Certificate Portal
The portal is accessible as a link from within our Bently Nevada Technical Support site at www.bntechsupport.com or directly. Access to the site requires a General Electric Single Sign On (SSO) account. If you do not have a GE SSO account, you will be given the option to create one when attempting to access the www.bntechsupport.com for the first time. Simply click “no” when asked if you have an SSO account and then follow the on-screen instructions.
If You Need Help
If you have difficulty logging in, or need immediate assistance locating a particular certificate, please e-mail us at firstname.lastname@example.org and provide the following information:
- Type of document (Declaration of Conformity, CSA hazardous area certificate, etc.)
- Region (North America, EU Community, etc)
- Certificate number (if you have it)
- Your name, company affiliation, e-mail address, and contact information